Welcome to Laser and Skin Group

Founded on care and excellence

We pride ourselves on offering the epitome of luxury to our clients, bringing advanced aesthetics to the heart of Watford, Hertfordshire and surrounding areas. The moment you step into our luxury aesthetics clinic your experience and care are our priority. We ensure a client-focused bespoke approach to treatments, all delivered in a caring and supportive environment. Our highly experienced and skilled team of aesthetic practitioners, and doctors deliver expert care and excellent results using the latest technology. We are proud to welcome our local communities and businesses to the clinic for social and corporate events, with the aim of supporting businesses in providing wellbeing-focused initiatives for colleagues and clients alike.

Laser and Skin Group was established in 2020, by Caroline O’Leary who has spent 25 years working within the field of medical aesthetics, fitness, cosmetic surgery and more recently working with doctor led clinics in Harley Street.

Our Mission

Effective Safe Result

Our mission is always to provide effective safe result-driven technology and skincare, our purpose is to help you look and feel your best, ensuring a confident new you!

  • Our Promise
  • Our Commitment To You
  • Our Aim
  • Latest In Technology
  • Marketing Information
  • Consultations

Our Values

CARE & EXCELLENCE

Service and client led; we perform treatments that not only benefit a client’s skin health but physical and mental well being. We will advise and assess each clients’ needs, expectations and concerns and offer bespoke
treatment and financial solutions.

TECHNOLOGY

t has become our mission to be informed of the latest Aesthetic techniques and technology. We will seek to provide the ultimate results utilising the newest Medical Grade Technology to ensure client safety and satisfaction. We also price match local clinics with the same technology.

LOYALTY

We promise to support our clients, team and local community by providing exceptional service, products and care throughout. In the interests of serving a wider demographic, our doors will be open from early until late, including weekends. Complimentary professional advice is always available.

LUXURY

We provide advanced aesthetic treatments with medical grade machines, operated by caring trained professionals. We offer a personal service in a luxury clinic with the goal of becoming the epitome of medical aesthetics. Exclusivity and discretion is key to create rapport with our clientele.

Why Clients Choose Us

Complimentary Consultations & Advice
Bespoke Solutions & Treatment Plans
Experienced & Qualified Practitioners
FDA Approved Cutting – Edge Technology
Licensed, Insured And Regulated
% Finance And Flexible Payment Plans
Doctor – LED Injectable Treatments
Caring
Professionals
Results
Driven
Centrally Located in the Heart of Watford
Late Night
Opening
Price Match Clinics With Same Technology

Consultations

On arrival to Laser and Skin Group for your consultation, we will welcome you into the clinic and then show you to our dedicated consultation room. We will then ask you to complete a medical history form to inform us of your skin conditions, product use and desired results. Our practitioners will prepare a personalised treatment and aftercare plan and discuss treatment options, answering any questions you may have. In addition, a photograph of the area requiring treatment will be taken for our records which will be compared to a post-treatment image. Photographs are available to view during the consultation, many of these are our actual clients who have consented to share their exceptional results. Client testimonials are also available to view on our website.

Professional advice is a complimentary service offered to all clients.

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We do not proceed with treatment if you do not fully understand the information given and we ask that you take the necessary time to make informed decisions, asking any questions if you are unsure. After-care advice, guidance and telephone support are always available throughout your treatment course and our expert clinic team is always on hand to ensure you are supported and well informed.
Client’s data is stored electronically and is restricted to clinic personnel that have a legitimate need to access it. The clinic is licensed, insured, and regulated by the local authority.

*Clients under 18 years must still be accompanied by a parent or guardian

To protect our clients, visitors and team, our clinic is deep cleaned and sanitised on a regular basis. We provide face masks and ask that all visitors sanitize their hands upon entry and exit.

All medical and repeat treatment forms should be filled out prior to your appointment; if you suffer from any symptoms listed including: a cough, high temperature, shortness of breath or simply feel unwell, please contact us to reschedule your appointments. Our consultation and treatment reviews can be carried out virtually so we will still have time to discuss your progress.

Please attend your appointment alone, on time and not beforehand, to avoid unnecessary contact with other clients. We are operating with extended hours to minimise the number of people in the clinic at any one time.
Our team are equipped with PPE Gear, including masks, visors and gloves and there is a Perspex screen at Reception in compliance with social distancing advice and measures.

*Clients under 18 years must still be accompanied by a parent or guardian

Any complaints and concerns you raise will be dealt with fairly, consistently, and promptly. Complaints will be acknowledged in writing and formally responded to within 48 hours. To ensure we never fall below our client satisfaction rating of 98.5%, we operate client surveys every six months and provide regular service calls to our clients. Feedback from our clients is greatly appreciated and carefully considered. We have a continual focus on improvement, and we actively seek your thoughts and suggestions on how we can improve our service and treatments.

We offer a range of structured payment plans for all. Should you require interest-free finance for your procedure we will recommend an FDA approved finance provider who will ensure you do not take on debt you cannot afford. We are regulated by the financial conduct authority and the finance provider will inform you of available interest rates that are fixed. Information is always readily available to support this process.

We are compliant with advertising standards of marketing and promotions. It is completely optional whether you wish to receive marketing information from us and you can opt out any time.

We understand and we listen – this is our passion and what we do best. Our Client Commitment encapsulates the essence of our caring and professional attitude towards our clients. Without you, there is no us! We will treat each client with respect and dignity, maintain discretion and confidentiality, and offer our clients support throughout their course of treatment. By offering clients a complimentary consultation, we are able to advise and discuss suitability for treatments and devise a bespoke plan based on their desired results and budget.

Our aim is to keep our prices affordable, provide an outstanding service and be available to discuss your needs at any time. We open late every night and provide structured payment plans including interest free finance options, so that everyone is offered the opportunity to benefit from our wide range of treatments and skincare. We provide complimentary consultations and update our website regularly to ensure education and information is readily available for free. We would like to ensure clients are confident in investing in their treatment plans and can understand the effects of the treatments and products we use.

We utilise the most effective non-invasive technology on the market and keep up with developments in the aesthetics industry. Our devices are appropriately licensed, and we use gold standard FDS approved, medically graded laser technology from the world’s leading laser manufacturer. These machines are evidence-based, regularly serviced, and maintained.

Our practitioners are our greatest asset, highly skilled and trained in offering a luxury service and effective treatments. The team have a minimum of two years’ experience, with our senior practitioners with up to 25 years.

Laser and Skin Group documents procedures, safety measures and bespoke parameters which are utilised during the treatments. We will also take photographs to record clients’ progress from each treatment to the next, upkeeping with our results-driven and transparency values. We are committed to maintaining high standards of excellence at all times and ensuring we are in line with company standards and expectations.