We do not proceed with treatment if you do not fully understand the information given and we ask that you take the necessary time to make informed decisions, asking any questions if you are unsure. After-care advice, guidance and telephone support are always available throughout your treatment course and our expert clinic team is always on hand to ensure you are supported and well informed.
Client’s data is stored electronically and is restricted to clinic personnel that have a legitimate need to access it. The clinic is licensed, insured, and regulated by the local authority.

*Clients under 18 years must still be accompanied by a parent or guardian

To protect our clients, visitors and team, our clinic is deep cleaned and sanitised on a regular basis. We provide face masks and ask that all visitors sanitize their hands upon entry and exit.

All medical and repeat treatment forms should be filled out prior to your appointment; if you suffer from any symptoms listed including: a cough, high temperature, shortness of breath or simply feel unwell, please contact us to reschedule your appointments. Our consultation and treatment reviews can be carried out virtually so we will still have time to discuss your progress.

Please attend your appointment alone, on time and not beforehand, to avoid unnecessary contact with other clients. We are operating with extended hours to minimise the number of people in the clinic at any one time.
Our team are equipped with PPE Gear, including masks, visors and gloves and there is a Perspex screen at Reception in compliance with social distancing advice and measures.

*Clients under 18 years must still be accompanied by a parent or guardian

Any complaints and concerns you raise will be dealt with fairly, consistently, and promptly. Complaints will be acknowledged in writing and formally responded to within 48 hours. To ensure we never fall below our client satisfaction rating of 98.5%, we operate client surveys every six months and provide regular service calls to our clients. Feedback from our clients is greatly appreciated and carefully considered. We have a continual focus on improvement, and we actively seek your thoughts and suggestions on how we can improve our service and treatments.

We offer a range of structured payment plans for all. Should you require interest-free finance for your procedure we will recommend an FDA approved finance provider who will ensure you do not take on debt you cannot afford. We are regulated by the financial conduct authority and the finance provider will inform you of available interest rates that are fixed. Information is always readily available to support this process.

We are compliant with advertising standards of marketing and promotions. It is completely optional whether you wish to receive marketing information from us and you can opt out any time.

We understand and we listen – this is our passion and what we do best. Our Client Commitment encapsulates the essence of our caring and professional attitude towards our clients. Without you, there is no us! We will treat each client with respect and dignity, maintain discretion and confidentiality, and offer our clients support throughout their course of treatment. By offering clients a complimentary consultation, we are able to advise and discuss suitability for treatments and devise a bespoke plan based on their desired results and budget.

Our aim is to keep our prices affordable, provide an outstanding service and be available to discuss your needs at any time. We open late every night and provide structured payment plans including interest free finance options, so that everyone is offered the opportunity to benefit from our wide range of treatments and skincare. We provide complimentary consultations and update our website regularly to ensure education and information is readily available for free. We would like to ensure clients are confident in investing in their treatment plans and can understand the effects of the treatments and products we use.

We utilise the most effective non-invasive technology on the market and keep up with developments in the aesthetics industry. Our devices are appropriately licensed, and we use gold standard FDS approved, medically graded laser technology from the world’s leading laser manufacturer. These machines are evidence-based, regularly serviced, and maintained.

Our practitioners are our greatest asset, highly skilled and trained in offering a luxury service and effective treatments. The team have a minimum of two years’ experience, with our senior practitioners with up to 25 years.

Laser and Skin Group documents procedures, safety measures and bespoke parameters which are utilised during the treatments. We will also take photographs to record clients’ progress from each treatment to the next, upkeeping with our results-driven and transparency values. We are committed to maintaining high standards of excellence at all times and ensuring we are in line with company standards and expectations.