Welcome to The Laser and Skin Group

founded on care and excellence.

We pride ourselves on offering the epitome of luxury to our clients, bringing advanced aesthetics to the heart of Watford and surrounding areas. The moment you step into our luxury aesthetics clinic your experience and care is our first priority. We ensure a client-focused bespoke approach to treatments, all delivered in a caring and supportive environment. Our highly experienced and skilled team of aesthetic practitioners, doctors and nurse prescribers deliver expert care and excellent results using the latest technology.

Established by Caroline O’Leary who has spent the past 25 years working within the field of medical aesthetics, fitness, cosmetic surgery and more recently working with doctor led clinics in Harley Street.

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Our Mission

Effective Safe Result

Our mission is always to provide effective safe result-driven technology and skincare, our purpose is to help you look and feel your best, ensuring a confident new you!

  • Our Promise
  • Our Commitment To You
  • Our Aim
  • Latest In Technology
  • Marketing Information
  • Consultations

Consultations

On arrival to The Laser and Skin Group for your consultation we will welcome you to the clinic and then show you to our dedicated consultation room. We will then ask you to complete a medical history form to ensure our practitioners can offer you the best possible treatment. Our practitioners will write a personalised treatment care plan and discuss treatment options, answering any questions you may have on the treatment. In addition, a photograph of the area requiring treatment will be taken for our records which will be compared to a post-treatment image. Photographs are available to view during the consultation, many of these are our actual clients who have consented to share their exceptional results. Client testimonials are also available to view on our website.

Professional advice is a complimentary service offered to all clients.

Treatment costs

We offer a range of structured payment plans for all. Should you require interest-free finance for your procedure we will recommend an FDA approved finance provider who will ensure you do not take on debt you cannot afford. We are regulated by the financial conduct authority and the finance provider will inform you of available interest rates that are fixed. Information is always readily available to support this process.

Safety Measures

We do not proceed with treatment if you do not fully understand the information given and we ask that you take the necessary time to make informed decisions, asking any questions if you are unsure. After-care advice, guidance and telephone support are always available following treatments and our expert clinic team is always on hand to ensure you are supported and well informed.

Client’s data is stored electronically and is restricted to clinic personnel that have a legitimate need to access it for treatment. The clinic is licensed, insured and regulated by the local authority.

Covid 19 compliant

In order to protect our clients, visitors and team, our clinic is deep cleaned and sanitised on a regular basis. We provide face masks and ask that all visitors sanitize their hands upon entry and exit.

All Medical and Repeat Treatment forms should be filled out prior to your appointment; if you suffer from any symptoms listed including: a cough, high temperature, shortness of breath or simply feel unwell, please contact us to reschedule your appointments. Our consultation and treatment reviews can be carried out virtually so we will still have time to discuss your progress.

Please arrive for your appointment on time and not beforehand and that you attend alone*. We are operating with extended hours to minimise the number of people in the clinic at any one time.

Our teamare equipped with PPE Gear, including Masks, Visors, Aprons and Gloves and there is a Perspex Screen at Reception to comply with our Social Distancing Measures.

*Clients under 18 years must be accompanied by a Parent or Guardian

Raising Concerns

Any complaints and concerns you raise will be dealt with fairly, consistently, and promptly. Complaints will be acknowledged in writing and formally responded to within 48 hours. To ensure we never fall below our client satisfaction rating of 98.5%, we operate client surveys every six months and provide regular service calls to our clients. Feedback from our clients is greatly appreciated and carefully considered. We have a continual focus on improvement and we actively seek your thoughts and suggestions on how we can improve our service and treatments.

Our aim is to keep our prices affordable, provide outstanding service and to be available to discuss your needs at any time. We open late every night and provide structured payment plans including interest free finance options so everyone has an opportunity to benefit from our wide range of treatments and skincare.
Our promise is to treat each client with respect and dignity, to provide the most effective non-invasive technology on the market and to do so at a competitive price.
We understand and we listen – this is our passion and what we do best. Our Client Commitment promise encapsulates the essence of our caring and professional attitude towards our clients. Without you, there is no us!

Our practitioners are our greatest asset, highly skilled and trained in offering discrete and approachable service and treatments. The team have a minimum of two to five years’ experience, some have up to 25 years.

The Laser and Skin Group company documents procedures, parameters and safety measures which are performed during the treatment. We are committed to maintaining high standards of excellence at all times and ensuring we are in line with company standards and expectations.

Our devices are appropriately licensed and we use gold standard SD approved, medically graded laser technology from the world’s leading laser manufacturer. These machines are evidence-based, regularly serviced and maintained.
We are compliant with advertising standards of marketing and promotions. It is completely optional whether you wish to receive marketing information from us and you can opt out any time.
On arrival to The Laser and Skin Group for your consultation we will welcome you to the clinic and then show you to our dedicated consultation room. We will then ask you to complete a medical history form to ensure our practitioners can offer you the best possible treatment. Our practitioners will write a personalised treatment care plan and discuss treatment options, answering any questions you may have on the treatment. In addition, a photograph of the area requiring treatment will be taken for our records which will be compared to a post-treatment image. Photographs are available to view during the consultation, many of these are our actual clients who have consented to share their exceptional results. Client testimonials are also available to view on our website.

Professional advice is a complimentary service offered to all clients.

We offer a range of structured payment plans for all. Should you require interest-free finance for your procedure we will recommend an FDA approved finance provider who will ensure you do not take on debt you cannot afford. We are regulated by the financial conduct authority and the finance provider will inform you of available interest rates that are fixed. Information is always readily available to support this process.
We do not proceed with treatment if you do not fully understand the information given and we ask that you take the necessary time to make informed decisions, asking any questions if you are unsure. After-care advice, guidance and telephone support are always available following treatments and our expert clinic team is always on hand to ensure you are supported and well informed.

Client’s data is stored electronically and is restricted to clinic personnel that have a legitimate need to access it for treatment. The clinic is licensed, insured and regulated by the local authority.

In order to protect our clients, visitors and team, our clinic is deep cleaned and sanitised on a regular basis. We provide face masks and ask that all visitors sanitize their hands upon entry and exit.

All Medical and Repeat Treatment forms should be filled out prior to your appointment; if you suffer from any symptoms listed including: a cough, high temperature, shortness of breath or simply feel unwell, please contact us to reschedule your appointments. Our consultation and treatment reviews can be carried out virtually so we will still have time to discuss your progress.

Please arrive for your appointment on time and not beforehand and that you attend alone*. We are operating with extended hours to minimise the number of people in the clinic at any one time.

Our teamare equipped with PPE Gear, including Masks, Visors, Aprons and Gloves and there is a Perspex Screen at Reception to comply with our Social Distancing Measures.

*Clients under 18 years must be accompanied by a Parent or Guardian

Any complaints and concerns you raise will be dealt with fairly, consistently, and promptly. Complaints will be acknowledged in writing and formally responded to within 48 hours. To ensure we never fall below our client satisfaction rating of 98.5%, we operate client surveys every six months and provide regular service calls to our clients. Feedback from our clients is greatly appreciated and carefully considered. We have a continual focus on improvement and we actively seek your thoughts and suggestions on how we can improve our service and treatments.